Frequently Asked Questions

No. The products are replicas or designer-inspired pieces. Design-house and collection names identify the styles being referenced and do not imply affiliation, authorization or endorsement.

Use the exact product page as your reference. Compare its photographs, motif, proportions, color, finish and available options. If a material, measurement or feature is not stated, contact us with the product link before ordering.

Use the WhatsApp link to chat with Hlin or email alston@hlinjewelry.com. We typically reply within 24 hours on business days.

Orders are normally processed within 1–2 business days after payment confirmation. Processing can take slightly longer during promotions or peak periods.

Standard shipping is available free to 246 countries with no minimum order value. Destination availability and the current delivery options are shown at checkout.

Orders ship Delivery Duty Paid (DDP). Import duties, customs charges and applicable local charges are included in the price shown at checkout. If customs asks you to pay a charge on a DDP shipment, contact support before paying it.

A tracking number is emailed after dispatch. Tracking usually becomes active within 24–48 hours. If you need help, contact us with the order reference and the email used at checkout.

If an order has not arrived within 30 days of dispatch, contact support. Under the published delivery guarantee, you can choose a free reshipment or a full refund.

Eligible items can be submitted for a return request within 30 days after receipt. The item must meet the conditions in the current Return Policy, and you must contact support before sending it back.

Contact us promptly with the order reference, a description of the problem and clear photographs when relevant. The team will assess the issue and explain the next step under the published policy.

Never send payment-card details, checkout passwords or account passwords. For order help, the order reference and the email used at checkout are enough to begin.