Contact Us

Questions before ordering or need help with an existing order? Contact H Lin Jewelry through WhatsApp or email. Grace is the named WhatsApp contact, and our support email is alston@hlinjewelry.com. We typically reply within 24 hours on business days.

Product questions

Send the product link and name the exact detail you want to confirm, such as the visible motif, color, finish, clasp, measurement, material or available option. If a specification is not stated on the listing, ask before checkout rather than assuming it applies.

Order and delivery questions

Include your order reference and the email used at checkout. If tracking is available, tell us the latest tracking status and when it last changed. Tracking numbers are emailed after dispatch and usually activate within 24–48 hours.

If an order has not arrived within 30 days of dispatch, contact us under the published delivery guarantee so the team can arrange a free reshipment or full refund.

Returns, damage or an incorrect item

For a return request, contact us before sending anything back. Include the order reference, the item involved, a clear description of the issue and photographs when relevant. Eligible returns must follow the current Return Policy, including its 30-day request window and condition requirements.

Keep your information safe

Do not send payment-card details, checkout passwords or account passwords in a message. We only need the information required to identify the product or order and understand the question.